Frequently Asked Questions (FAQs) - The-Big-Outdoors.com

More details about a product

If you have any additional questions about a particular product, please contact the merchant directly. Go to the page showing the product buy button. That page will have an e-mail address and/or a phone number you can use to contact that merchant.

Pricing and availability

Pricing is noted directly on the merchant’s product page. Many merchants list availability directly on their product page. If availability is not noted, please contact the merchant directly for current availability information.

Payment methods

Each of our merchant partners has their own accepted forms of payment.

Getting status on an order

Contacting the merchant directly is the best way to determine the status of your order. Follow the relevant link from the page with the product buy button.

If you have just placed your order and contacted the merchant to confirm receipt, but the merchant doesn't have any record of your order, don't worry. Merchants sometimes take a few hours to receive and process orders. Please don't replace the order with the merchant without confirming status; otherwise you may end up with duplicate shipments.

What is your return policy

Each of our merchants has their own return policy (they differ from merchant to merchant). Most merchants will list their Return Policy on their website. If not available, please contact the catalog merchant directly and they will be able to answer your questions. Most merchants will also provide that information on the back of the invoice you receive with your delivery.

Shipping rates and policies

Each of our merchants has their own Shipping Rates and Policies, which can be found by on the merchant website.

Shipping to international customers

Many of our merchants offer national shipping, international shipping, and shipping to Canada. To find out if a merchant will ship to these destinations and more, go to the merchant's Home Page and click on links to Shipping Information.

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